Lakepoint Tower
Residents Portal
NOVUS Community Management has worked with leading cloud software company Mystrata to develop bespoke web sites and customer portals for all buildings and communities under NOVUS' management.
This web site is the most comprehensive resource of information relating to community. The general public can access information about the types of apartments available, photo galleries, local businesses and service providers, facilities and services for residents, properties for sale or lease, utility information and so much more.
All property owners and residents of community get access to an innovative web portal system, powered on the MyCommunity platform. This system is connected to NOVUS' core technology systems so our customers get access to a range of self-service management tools, information and social networking features.
Check out the features of the Residents Portal on the right. 
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Secure access for all residents
Board members, owners and tenants of community get access to a secure portal system keeping them informed and connected with their neighbours and community manager.
1
Pay Service Charges Online
Pay your service charges online via a secure payment gateway. Print a receipt immediately plus see in real-time the community's bank account and your individual statement updated and reconciled.
2
Lodge & Track Maintenance and Service Requests
Submit maintenance requests online. Request a service follow-up from the NOVUS customer support team. Track the progress of those requests including all communication.
3
View properties for sale or lease in the building
In partnership with leading real estate firm PRDnationwide, NOVUS has integrated this web site to a real estate listing system, showing properties for sale or lease in this building in real time.
4
Receive great offers and promotions from local businesses
As an owner or resident in a NOVUS managed building, you will receive regular deals and promotions from local businesses and service providers. All delivered to your phone or computer!
5
View important community information
Access helpful information about the community including financial information, key contacts and important documents. All online, 24/7!
6
Keep up-to-date with community events
Create community events. Invite your neighbours. Receive SMS notifications from your manager. Keep track of what is happening within your community.
7
Stay connected to your neighbours
Communicate with fellow owners, residents, board members and NOVUS via a Community Wall. Get instant updates when people comment or post notices on the Community Notice Board.
8
View your service charge statement online
Owners and residents of a NOVUS-managed property can order maintenance packages or one-off jobs such as cleaning or air conditioning repairs at the click of a button. The services provided are by leading FM company mPlus.
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Order Lifestyle and Maintenance Services online
Owners and residents of an NOVUS-managed property can order maintenance packages or one-off jobs such as cleaning or air conditioning repairs at the click of a button. The services provided are by leading FM company mPlus.
If you are a tenant and you have not received your invitation to register with MyCommunity's web portal for this building, please click on "Join" at the top of this page. Take a second to fill in your details and press submit. Once NOVUS has registered you, your login and password will be sent and your good to go!
For more information about MyCommunity and the company behind this innovative software, go to www.mystrata.com.
