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Tenant Information

1. Maintenance Requests

Tenants and residents can choose from a variety of in unit services on the community web portal. On your building portal, the services and maintenance requests page provides you with access to some of Dubai's leading trades people for the purpose of arranging any service you may require. From maids to maintenance, from cleaning your windows to cleaning your apartment, from one off job to annual maintenance agreements, you will find any services you require can be arranged on this web portal. Click here for more information.

2. Landlord Issues

The responsibility for most major maintenance issues in your unit rests with your landlord. Small maintenance jobs and repairs to items damaged during your tenancy are however your likely to be your responsibility.

If you have issue revolving your landlord, you must contact them directly or through your leasing agent.

It is your landlord's responsibility to pay service charges for your unit. A tenant's continuing the use of recreation and leisure facilities in the building is often dependent upon the landlord paying service charges. If your landlord has not paid his service charges, contact your leasing agent or Novus Community Management immediately. Direction will be given on how to ensure your landlord lives up to his responsibilities.

3. Moving In and Moving Out

Tenants in most buildings will not be permitted to occupy a unit unless:
(a) the service Charges on that unit are up to date; and
(b) the move in procedures below are followed.

You will need to download the Move In form which is on the PROPERTY page of this portal and submit all documents to the Building Manager along with a security deposit.

Responsibilities of Occupants Prior to Moving In

The Building Manager must be informed 48 HOURS in advance regarding the following items:

  • Unit owner/occupier details e.g. title deeds, lease agreement, company registration…
  • Preferred days and times for use of the goods lift
  • Contact details of Unit(s) representative and all emergency contact details.
  • The proposed move-in & occupancy dates
  • The moving company, including supervisors details
  • Proof of adequate insurance coverage by the moving company

The following documents must be given to the Building Manager 24 HOURS in advance of Move in or you will not be allowed to move in;

  • Move in Form
  • Title Deed or PSA
  • Owners Passport Copy
  • Lease Agreement - if applicable
  • Tenants Passport & Visa copies - if applicable
  • DEWA Connection Certificate
  • Receipt of Unit Service Charges paid by the Owner
  • Insurance copy of moving contractor & Contractor ID
  • Refundable Security deposit of AED 1,500

Occupant Responsibilities Prior to Moving Out

The Building Manager must be informed 48 HOURS in advance regarding the following items:

  • A No Objection Certificate from the Owner accepting the move out - if applicable
  • Return Access Card or letter from Owner confirming access card returned
  • Approval will be only granted if there are No outstanding Service Charges on the unit
  • Date of move out
  • Preferred days and times for use of Goods Lift
  • The Moving Company, including Supervisors details
  • Proof of adequate insurance coverage by the moving company
  • Forwarding addresses, phone number and other contact details

The following documents must be given to the Building Manager 24 HOURS in advance of Move out;

  • No Objection letter from the Owner to Move out
  • No outstanding service charges
  • DEWA disconnection certificate
  • Insurance copy of moving contractor, Security deposit & Contractor ID
  • Access Card(s) Returned