Novus Community Management

1. Who is Novus Community Management ?

Novus Community Management (NOVUS) is an independently owned real estate services company specialising in the management of Jointly Owned Property in the UAE.

NOVUS supports Owners Associations, property owners & residents to establish maintain and grow successful and sustainable communities. We work to build the value of real estate assets within each building we manage. To do this we ensure that service quality is high, service charges are spent wisely, reserve funds are managed carefully, and all owners are kept fully informed. Our portfolio includes commercial towers, residential apartment buildings and mixed-use developments.

NOVUS is a wholly owned subsidiary of PRDnationwide Middle East Real Estate LLC, an integrated real estate consultancy and survey company.

Our Mission

"To create financially stable and socially harmonious communities in which quality of life rental yields andproperty values exceed those of comparative communities."

NOVUS Organization Structure

NOVUS Community Management works on an integrated service delivery model. We do not believe in the placement of a single "superman" in each building to cover all aspects of building management. Professional Community management requires the combination of several disparate skills to provide a complete management service. Therefore, Novus has four key divisions within the organization, all responsible to the buildings key manager - the Community Manager.

• Facilities Management - focusing on the tendering of contractors and the provision of specialized technical expertise to maximize building performance
• Building Management - responsible for the day to day building operations and supervision of contractors)
• Finance - responsible for the maintenance of accurate, up to date financial records and the timely collection of service charges
• Customer Service (focusing on communications with Owners, response to queries and questions and the collections of service charges)

Click here to view our entire team and their profiles.

2. Our Capabilities and Experience

In a short period of time, NOVUS Community Management has become one of the largest independent (non-government owned or developer affiliated) Owners Association Management companies in the UAE. A list of projects under our management can be downloaded here.

In addition to the projects under management by NOVUS, the NOVUS leadership team and that of PRDnationwide's senior consultants, have worked on the structuring and governance arrangements of some of the region's largest and most prestigious developments. Prior to taking on their current roles with NOVUS, our CEO, General Manager and a number of our Community Managers all worked alongside parent company PRDnationwide and others on many of the listed projects.

That experience informs the work we perform today on behalf of the Owners Associations we manage.

For more information visit www.novuscommunities.com

3. Association Manager Code of Conduct

As a new industry, there are many pitfalls and unlicensed operators waiting to pounce on inexperienced Board members of the new Owners Associations. The RERA Code of Conduct sets out the standards you should expect from your OA Manager.

NOVUS is committed to delivering on this Professional Code.

Extract from the Direction for Association Constitution - Issued in accordance with Law No. (27) of 2007 Concerning Ownership of Jointly Owned Properties in the Emirate of Dubai

Code of Conduct for Association Managers

1. An Association Manager must have a sound working knowledge of and must comply with the Law, this Constitution and the Regulations, Directions and instructions under the Law.

2. An Association Manager must -

• act honestly, fairly and professionally; and
• exercise reasonable skill, care and diligence,in performing their functions. An Association Manager must not unfairly or unreasonably disclose information held by the Owners Association, including information about the Owner or Occupier of a Unit, unless authorized or required by law to do so.

Unless it is unlawful to do so, an Association Manager must at all times act in the best interests of the Owners Association and, without limitation, must not favour the interests of a developer or contractor over the interests of the Owners Association.

An Association Manager must not engage in:

fraudulent or misleading conduct; or

• unconscionableconduct,In performing their functions.

An Association Manager must not do anything that would have the effect of placing their interests in conflict with the interests of the Owners Association.

An Association Manager must disclose all relationships in writing to the Owners Association regarding any actual, potential or perceived conflict of interest between the Association Manager and any other supplier of goods or services to the Owners Association. The Association Manager shall take all necessary steps to avoid any favoritism or impropriety during the selection process and negotiation of any contracts with suppliers.

An Association Manager must not disclose any confidential information (such as Owners' details, Property's details, matters regarding the Owners' Association) to a third party, without the consent and written approval from the Owners' Association, with exception of any requirement by Law.

An Association Manager must take reasonable steps to ensure that goods and services procured by an Owners Association are procured at the most competitive prices reasonably obtainable.

An Association Manager must take reasonable steps to ensure that his employees observe this Code of Conduct.

4. Contact Us